Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Aglow Outdoor Lighting website and your interaction with our services. By using our website, submitting a form, requesting a quote, scheduling a consultation, or hiring us for services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or submit information through our online forms.

2. Our Services

Aglow Outdoor Lighting provides professional outdoor lighting services, which may include permanent lighting, landscape lighting, bistro or string lights, deck lighting, lighting design, installation, app setup, service, and related support.

Service availability may vary depending on your location, property layout, project scope, material availability, weather conditions, scheduling capacity, and other operational factors.

3. Quotes, Estimates, and Project Scope

Any estimate, quote, or pricing information provided by Aglow Outdoor Lighting is based on the information available at the time it is prepared. Estimates may be based on property photos, address review, remote measurements, on-site evaluation, customer-provided information, or other project details.

• Quotes are not final until confirmed by Aglow Outdoor Lighting.
• Pricing may change if the project scope, layout, materials, measurements, or installation requirements change.
• Additional work, custom requests, or unforeseen conditions may require a revised estimate.
• Submitting a form does not guarantee service availability or a final project price.

4. Scheduling and Installation

Installation dates are scheduled based on availability, project readiness, weather conditions, material preparation, and other factors. We make reasonable efforts to meet scheduled appointment times, but delays may occur due to circumstances beyond our control.

Customers are responsible for ensuring reasonable access to the property, work areas, electrical sources when applicable, and any information needed for safe and efficient installation.

5. Payments, Deposits, and Financing

Payment terms may vary depending on the project, agreement, financing approval, and scope of work. Unless otherwise agreed in writing, a deposit may be required to reserve an installation appointment, order materials, or begin project preparation.

• A 10% non-refundable down payment may be required to secure an appointment, unless approved financing or other written arrangements apply.
• The remaining balance is typically due upon completion, unless otherwise agreed in writing.
• Financing may be available through approved third-party financing options.
• Accepted payment methods may include financing, cash, check, and approved electronic transfer.

Late payments, returned payments, failed transfers, or unpaid balances may result in additional fees, delayed service, collection activity, or other remedies permitted by law.

6. Cancellations and Rescheduling

Customers should contact Aglow Outdoor Lighting as soon as possible if they need to cancel or reschedule an appointment. Cancellation and rescheduling policies may vary depending on project preparation, materials ordered, labor scheduling, and timing.

Deposits or preparation fees may be non-refundable when materials have been ordered, project planning has begun, or an installation appointment has been reserved.

7. Customer Responsibilities

To help us complete the project properly and safely, customers may be responsible for providing accurate information and preparing the work area before service.

• Provide accurate contact information, property details, and project requirements.
• Ensure safe and reasonable access to the property and installation areas.
• Disclose known issues that may affect installation, including electrical, structural, roofline, or access concerns.
• Secure pets, vehicles, personal belongings, and outdoor items that may interfere with the work area.
• Obtain any required HOA, landlord, property management, or community approvals when applicable.

8. Property Conditions and Limitations

Aglow Outdoor Lighting is not responsible for pre-existing property conditions, hidden defects, unsafe structures, damaged surfaces, electrical issues, roofline limitations, inaccessible areas, or other conditions that were not caused by our work.

If unsafe or unsuitable conditions are discovered, we may pause, modify, or decline work until the issue is resolved. Additional labor, materials, or repairs may require a revised estimate.

9. Warranty

Aglow Outdoor Lighting may provide warranty coverage for qualifying workmanship and eligible products used in the installation. Warranty terms may vary depending on the system, materials, manufacturer, and written agreement provided for the project.

• Workmanship warranty may apply to professional installation performed by Aglow Outdoor Lighting.
• Product warranty may be provided by the manufacturer or supplier and may be subject to separate terms.
• Warranty coverage may not apply to misuse, physical damage, unauthorized modifications, severe weather damage, electrical issues, lack of maintenance, or third-party work.

Any warranty information provided in a written project agreement, invoice, or manufacturer document will control over general website information.

10. Website Use

You agree to use our website only for lawful purposes. You may not misuse the website, attempt to interfere with its security, submit false information, copy content without permission, or use the website in a way that could harm Aglow Outdoor Lighting, our customers, or third-party providers.

11. Intellectual Property

The content on this website, including text, images, logos, graphics, layouts, service descriptions, and other materials, is owned by or licensed to Aglow Outdoor Lighting and may be protected by copyright, trademark, and other laws.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

12. Third-Party Tools and Links

Our website may use or link to third-party tools, including contact forms, scheduling tools, payment processors, financing providers, analytics platforms, review platforms, maps, advertising tools, and social media websites.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services. Your use of third-party platforms may be governed by their own terms and privacy policies.

13. Limitation of Liability

To the fullest extent permitted by law, Aglow Outdoor Lighting is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your reliance on website information, delays, service interruptions, third-party tools, or conditions outside our reasonable control.

Nothing in these Terms is intended to limit rights or remedies that cannot be limited under applicable law.

14. No Guarantee of Results

Website images, project examples, service descriptions, and marketing materials are provided for general informational purposes. Final results may vary depending on property layout, lighting design, materials, installation conditions, maintenance, weather exposure, and other factors.

15. Changes to These Terms

We may update these Terms from time to time. When changes are made, we may update the “Effective Date” at the top of this page. Your continued use of our website or services after updates means you accept the revised Terms.